Frequently asked questions
Find the answer to your question quickly.
Trial & subscription
How long is the free trial?+
You can try DotasToys free for 7 days. No credit card needed, no obligations. After the trial you can choose a Basic or Family subscription.
How much does a subscription cost?+
The Basic subscription costs €9.95 per month. The Family subscription costs €14.95 per month. Both subscriptions can be cancelled monthly.
Can I cancel at any time?+
Yes, you can cancel your subscription at any time through your dashboard. The cancellation takes effect at the end of the current billing period.
How many child profiles can I create?+
With the Basic subscription you can create 1 child profile. With the Family subscription you can create up to 4 child profiles.
Lessons & ages
What ages is DotasToys suitable for?+
DotasToys is made for children aged 3 to 9 years. The Explorers portal is for ages 3–5, the Adventurers portal for ages 6–9. Lessons automatically adapt to the child's level.
What subjects are covered?+
For ages 3–5: recognising letters, counting to 20, shapes & colours, understanding emotions, making friends, animals & nature, cutting & pasting, and songs & rhymes. For ages 6–9: maths, reading comprehension, spelling, English, world orientation and digital skills.
How long does a lesson take?+
Lessons last an average of 10 minutes. This is deliberately kept short — so it stays fun without becoming addictive.
Points system & rewards
How do children earn stars?+
Children earn stars (⭐) by completing lessons (+10), answering all questions correctly (+25), building a streak (+15), discovering new topics (+30) and on their birthday (+100). Logging in every day also gives +5 points.
What can children do with their stars?+
Stars can be redeemed for physical toys and educational materials in Dotas Treasure. Products can also be purchased normally as a gift.
Do points expire?+
No, points do not expire as long as the account is active.
Payments & safety
Which payment methods do you accept?+
For subscriptions and webshop orders we accept iDEAL, credit card (Visa/Mastercard), PayPal, Klarna, Bancontact, KBC, Google Pay and Apple Pay. You can also pay with saved Dotas coins 🏅.
Is DotasToys safe for children?+
Yes. There are no adverts, no addictive mechanisms and all content is approved by educators. DotasToys complies with GDPR privacy legislation. Children never see their own data or external links.
Do you store personal data?+
Yes, but as little as possible. We store the child's name and age to personalise lessons. We never sell data to third parties. Read more in our privacy policy.
Technical
On which devices does DotasToys work?+
DotasToys works in the browser on tablets, computers and smartphones. No app needed — just open dotastoys.com.
Does it work without internet?+
No, DotasToys requires an internet connection. Lessons are built in real time for your child.
How can I track my child's progress?+
In your parent dashboard you can see per child which lessons are completed, how many stars have been earned and how the streak is going. You also receive weekly summaries by email.
How do I reset my password?+
Click 'Forgot password' on the login page. You will receive an email with a reset link within a few minutes at the address you signed up with.
Returns & guarantee
What is the return policy for Treasure products?+
You can return physical products within 30 days in original packaging. Returns within the Netherlands are free. After receipt we refund the amount within 5 working days.