Last updated: January 26, 2026
1. Reflection period & right of withdrawal
You have the right to cancel your order 14 days after the day of receipt to cancel (revoke) without giving any reason. After this revocation you have the right to cancel again 14 days the time to return your product.
You will then be credited with the full order amount, including any standard shipping costs paid for the outward shipment. The costs for the return shipment will be deducted from the refund amount , unless otherwise agreed. These return costs are clearly stated when creating the return label.
2. How does returning via the return label work?
With your first order you will receive an email with a Track & Trace link . You will find a button on this MyParcel page "Returns." This button allows you to easily create and print a return label.
You do not need to do this no separate return form To complete the form, simply follow the steps on the MyParcel page, stick the return label on the package, and drop it off at the designated parcel point.
3. Conditions for returns
During the cooling-off period, you must handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning, just as you would be allowed to do in a physical store.
If the product is damaged or the packaging is damaged more than necessary to try the product, we cannot refund you. depreciation of the product. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
Where possible, we request that you return the product, if reasonably possible, in its original condition and packaging, including all accessories supplied.
4. Exceptions to the right of withdrawal
Not all products can be returned. The right of withdrawal does not apply to, among other things:
- Digital products (such as e-books, printables and downloads) the delivery of which has begun with your express consent and where you have declared that you waive your right of withdrawal, for example as soon as you have downloaded or opened the digital product.
- Custom products or products that have been customized according to customer specifications.
- Products that for reasons of health protection or hygiene are not suitable for return and were unsealed after delivery.
5. Return address
Unless otherwise stated on the return label, you can send your return shipment to:
DotasToys
Arrow Point Creek 3
2241 MT Wassenaar
The Netherlands
It is best to always use the return label you receive via the MyParcel page (Track & Trace), so that your return shipment is automatically linked to your order.
6. Refund
After receiving your cancellation request and return shipment, we will refund the order amount, including any standard shipping costs paid for the outward shipment and minus the return costs (if applicable), as soon as possible and at the latest within 14 days after registering your return back to you.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
The refund will be made using the same payment method you used for the initial transaction, unless you expressly agreed otherwise. You will not incur any additional fees for this refund.
7. Questions about returns?
Do you have any questions about our returns policy or are you having trouble creating a return label via the Track & Trace page? Please feel free to contact us via info@dotastoys.com or via the contact form on our website: https://dotastoys.com/pages/contact/.
