Privacy Policy

Last updated: January 29, 2026

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1. Introduction

Welcome to DotasToys! We respect your privacy and believe it's important to handle your personal data with care. This privacy policy explains what data we collect, why we collect it, and what your rights are.

DotasToys is responsible for the processing of your personal data as described in this privacy policy.

2. What Data Do We Collect?

2.1 Data You Provide Yourself

When downloading free content (such as the Getting Started Guide):

• First name
• Email address
• Age of your child(ren) (optional)

When placing an order:

• First and last name
• Email address
• Phone number
• Delivery address (street, house number, postal code, city, country)
• Billing address (if different)
• Payment details (via secure payment providers)

When contacting us via email, WhatsApp or social media:

• Name
• Email address or phone number
• Content of your message

When participating in the VIP WhatsApp group:

• Phone number
• Name (as set in WhatsApp)

2.2 Data Collected Automatically

Website visit:

• IP address
• Browser type and version
• Pages visited and click behavior
• Date and time of visit
• Referring website (where you came from)

Cookies:
We use cookies to improve your website experience. See section 6 for more information.

3. Why Do We Collect This Data?

We only use your data for the following purposes:

3.1 Execution of the Agreement

• Processing and shipping your order
• Communication about your order (order confirmation, shipping status)
• Customer service and handling of questions or complaints
• Processing returns or warranty claims

3.2 Consent (Opt-in)

• Sending newsletters and marketing emails (only if you have given permission for this)
• Inform about new products, offers and promotions
• Sharing educational tips and content
• Invite to the VIP WhatsApp group

3.3 Legitimate Interest

• Improving our website and services
• Analyzing website traffic (Google Analytics)
• Preventing fraud and abuse
• Comply with legal obligations (such as tax laws)

4. How Long Do We Keep Your Data?

We do not store your data longer than necessary:

Type Data	Retention period
Customer data (orders)	7 years (legal obligation)
Newsletter subscribers	Until you unsubscribe
VIP WhatsApp group	Until you leave the group
Contact form messages	2 years
Website analytics	14 months (anonymized)
Cookies	See cookie policy (section 6)

After this period, your data will be automatically deleted or anonymized.

5. Who Do We Share Your Data With?

We sell your data never To third parties. We only share data with parties that help us provide our services, such as:

• Email marketing platforms
• Web hosting providers
• Payment providers
• Shipping partners
• Analytics services
• Social media advertising platforms
• Online marketplaces

All these parties are contractually obliged to treat your data confidentially and to use it only for the purposes for which we have engaged them.

5.1 Legal Obligation

We may share your information if we are legally required to do so (for example, in the event of a court order or tax audit).

6. Cookies and Tracking

6.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us improve the website and personalize your experience.

6.2 Which Cookies Do We Use?

Functional Cookies (Necessary):

• Remember shopping cart
• Remember login details
• Language preference

Analytical Cookies:

• Google Analytics (anonymized IP)
• Purpose: To understand how visitors use the website

Marketing Cookies:

• Facebook Pixel (for targeted advertising)
• Pinterest Tag (for targeted advertising)
• Purpose: Showing relevant advertisements on social media

6.3 Managing Cookies

You can refuse or delete cookies via your browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security
• Safari: Preferences > Privacy

Please note: If you disable cookies, some features of the website may not work properly (such as the shopping cart).

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

7.1 Right of access

You can request what data we have about you.

7.2 Right to Rectification

You can request that incorrect data be corrected.

7.3 Right to Erasure ("Right to be Forgotten")

You can request that your data be deleted (unless we are legally obliged to retain it).

7.4 Right to Restriction

You can request to restrict the processing of your data.

7.5 Right to Portability

You can request a copy of your data in a structured, machine-readable format.

7.6 Right to Object

You can object to the use of your data for direct marketing.

7.7 Right to Withdraw Consent

You can always withdraw your consent for newsletters or marketing via:

• The "unsubscribe" link at the bottom of every email
• Contact us via info@dotastoys.com

8. Security

We take the security of your data seriously and take appropriate technical and organizational measures:

• ✅ SSL certificate (HTTPS) for secure connection
• ✅ Encrypted storage of sensitive data
• ✅ Secure payments via recognized payment providers
• ✅ Regular backups to prevent data loss
• ✅ Limited access to data (authorized personnel only)
• ✅ Strong passwords and two-factor authentication

9. Newsletter and Marketing

9.1 Sign up

You can sign up for our newsletter via:

• Opt-in form on the website
• Facebook Lead Ads
• When placing an order (with separate checkbox)

9.2 What Do You Receive?

Once you have registered, you will receive:

• Educational tips on child development
• Information about new products
• Exclusive offers and discounts
• Invitations to the VIP WhatsApp group

Frequency: Average 1-2 emails per week (never daily spam!).

9.3 Unsubscribe

You can you always unsubscribe via:

• The "unsubscribe" link at the bottom of every email
• Email to info@dotastoys.com with the mention "unsubscribe newsletter"

After you unsubscribe, you will only receive transactional emails (such as order confirmations).

10. Children

Our products are intended for children aged 0-9 years, but our website and marketing are aimed at parents and caregivers (18+).

We collect never consciously personal data of children under the age of 16 without the consent of a parent or guardian.

If you believe we have inadvertently collected information from a child, please contact us at info@dotastoys.com .

11. Links to Other Websites

Our website may contain links to external websites (such as social media, partners, or suppliers). This privacy policy is only applicable to DotasToys.

We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may amend this privacy policy from time to time (for example, in response to new legislation or services).

Last update: November 5, 2025

We communicate important changes via:

• A notification on the website
• An email to newsletter subscribers (if relevant)

We recommend that you review this privacy policy regularly.

13. Questions or Complaints?

13.1 Contact

Do you have any questions about this privacy policy or how we process your data?

We will respond within 5 working days .

13.2 Filing a Complaint

Are you dissatisfied with how we process your data? You have the right to lodge a complaint with the supervisory authority: